Cancellation/Refund Policy for Suppliers

Effective from March 13, 2023

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Exellencier values the partnerships we have with our suppliers who provide the products/services (the "Materials") for our projects and customer demands. We understand that timely delivery of Materials is crucial to meeting our commitments to our customers and ensuring the smooth operation of our business. This policy outlines the procedures for cancellation, refund requests, and compensation for revenue loss in cases where our suppliers fail to deliver Materials as per the agreed-upon timeline.

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1. Delivery Timeline Commitment

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1.1. All agreements and proposals between Exellencier and its suppliers will include a clearly defined timeline for the delivery of Materials. This timeline will be agreed upon by both parties before the agreement is finalized.

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2. Notification of Delay

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2.1. In the event that a supplier anticipates or encounters delays in delivering Materials as per the agreed timeline, the supplier must promptly notify Exellencier. This notification should include details of the reasons for the delay and a revised delivery timeline.

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3. Right to Cancel Agreement

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3.1. Exellencier reserves the right to cancel the agreement with the supplier if the Materials are not delivered within the agreed-upon timeline and the delay is due to reasons within the supplier's control (e.g., development issues, production issues, staffing issues, logistical challenges, etc.).

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4. Refund Request

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4.1. In the event of agreement cancellation due to delayed Material delivery, Exellencier may request a refund of the amount paid to the supplier for the Materials. The refund amount will be determined based on the terms of the agreement and any applicable penalties for delays.

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5. Compensation for Revenue Loss

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5.1. In addition to the refund, Exellencier may seek compensation for any quantifiable loss of revenue incurred as a direct result of the delayed Material delivery. The compensation amount will be determined based on documented financial losses attributable to the delay.

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6. Request for Refund and Compensation:

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6.1. Exellencier will initiate a written request for a refund and compensation to the supplier. This request will include details of the delay, the impact on revenue, and any other relevant supporting documents.

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7. Review and Approval Process

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7.1. The supplier will have the opportunity to review the request for refund and compensation and provide any necessary documentation to support or contest the claim.

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7.2. Exellencier will conduct a fair and thorough review of the request, taking into consideration the circumstances leading to the delay and the impact on Exellencier's operations and revenue.

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8. Refund and Compensation Disbursement

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8.1. Upon receiving a refund and compensation request, the supplier will disburse the refund and compensation amounts to the Exellencier within six business days.

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9. Dispute Resolution

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9.1. In the event of a dispute regarding the refund and compensation determination, both parties agree to engage in good-faith negotiations to reach a mutually acceptable resolution.

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10. Amendments to Policy

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10.1. Exellencier reserves the right to amend this policy as necessary, and the same will be made available on the website.

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Please take the time to review our Cancellation/Refund Policy thoroughly before agreeing with Exellencier. By proceeding in providing proposal and Materials, you acknowledge and agree to abide by the terms and conditions outlined in this policy.

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For any further questions or clarification, please don't hesitate to reach out to our supplier support team at +919405678866.

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